Before engaging with ACT, we believed we had negotiated the best rates possible with our carriers. However, the ACT team was able to deliver double digit savings through their unique process and tools. They made the PackageCop implementation and CarrierCop optimization programs run smoothly while continuing to keep us part of the process the entire way. The CarrierCop process really paved the way for changing how we look at shipping costs and our overall processes. In addition, we learned how to engage our carrier reps to be more attentive and responsive.
ACT’s enthusiasm for helping companies save money and grow their businesses is excellent. Along with their extensive knowledge and efficient solutions, they have allowed us to alleviate stresses in our internal departments. This gives us time to focus on other aspects of our business that has led to growth to our bottom line.
I would like to thank you for providing us with significant annual savings and continuing to watch out for us in this complicated world of e-commerce and shipping. We view ACT as a valuable partner and trusted resource. We look forward to continuing our partnership.