Benefits of Integration

Which areas in your company are likely to benefit from an integrated shipping system?

Many!

Click on any of the following for details:

1 - The Shipping Department

2 - The Accounting or Billing Department

3 - The Customer Service Department

4 - Your Customers

5 - Your phone bill

6 - Your Information Technology Department

7 - Your Bottom line

The Shipping Department

Ask yourself this question:

Were the people in this department hired because of their typing and computer skills? If not, then why are you asking them to do so much typing and depending on them to do it correctly?

With a fully integrated shipping system, your business and customers will no longer suffer from the following mistakes and problems:

Sending a package out via Ground service when it should have gone via Next day Air service.
Shipping a package to the wrong address, such as when a customer asks you to ship to a remote location of theirs.
Sending a package to an address that is mostly correct, which means it may still get delivered, but the carrier gets to charge you an extra $5 - $10 depending on the service level, and the package may be delayed to boot!
Ever have an order sent out using standard payment terms, when it should have gone as a COD order? Not if your shipping system is integrated into your accounting system!

The Accounting Department

Does this Department spend time manually invoicing every order after it has been shipped? If so, then this is another area that will benefit from an integrated carrier system.
Do your invoices go out 1-2 or more days after the shipment has left your building? If you could invoice, the same day the shipment left, how would that affect your cash flow?

The Customer Service Department

How much time does Customer Service spend researching tracking numbers for customer shipments? If they had the information directly in your Business System software, they would not need to leave their seats to answer customer inquiries.
How much more productive could your Customer Service People be if they could answer customer inquiries on the first call

Your Customers

Would it help your customers to be able to include the shipment tracking numbers on their invoice?
When your customers call in about a shipment, are they put on hold while someone tries to find the picking paperwork that has the shipment details on it? Or do you tell them that you will get back to them with the information? Ask yourself this: Which of these scenarios is really the better one? If you answered neither, then you may be able to benefit from an interfaced shipping system.

Your phone bill

Answer this, would your actual phone bill go down if:
- You were able to put your customers on hold less often, while information regarding a shipment is researched?
- You were able to answer questions on the first call, instead of having to return a call with the answer?
- Fewer customers call to research a shipment, because they have the tracking number on their invoice, and can do the research directly?

Your Information Technology Department

Are your IT people already swamped with projects? Is it really a good use of their time, for them to learn the intricacies of interfacing a carrier provided system?
Typically, an Information Technology persons time is most cost effectively spent doing what they know best. Learning new software is the most expensive part of adapting a new software tool to your business.
Most cost overruns in software projects, are from discovering what you didn't know that you didn't know.
We are experts with years of experience. We will get the job done in a timely manner, without unexpected cost overruns.

Your Bottom line

We will provide you with a solid proven technology solution, with a fixed cost.
You will benefit on a daily basis from this technology solution.
Your employees will be happier.
Your customers will be happier.
Your business will run smoother.